CLIENT SERVICE CHARTER
1. INTRODUCTION
The LEDZOKUKU MUNICIPAL ASSEMBLY (LeKMA) hereinafter referred to as the “ASSEMBLY” under the Ministry of Local Government and Rural Development (MLGRD) was carved out of the Accra Metropolitan Assembly (AMA) under the legislative instrument (LI) 1865 on the 1st day of November, 2007 and inaugurated on 28th February, 2008.
LeKMA as autonomous Assembly has both Political and Administrative authority as stated in the Local Government Act, 2016 ( Act 369) over the Teshie community and other suburbs, including Martey Tsuru, Tsuibleoo, Teibibianor, parts of Okpoi Gonno and parts of Spintex Road.
- LOCATION
The Ledzokuku Municipality is one of the twenty-nine (29) Administrative Districts/Municipals in the Greater Accra Region. It was carved out of the Accra Metropolitan Assembly as Kpeshie Sub-metro and later Ledzokuku-Krowor Municipal Assembly (LEKMA) in 2008 with Ledzokuku as its Administrative Capital.The Municipality lies between Longitudes 5.592111 and Latitude – 0.096814. On its boarders’ stretch from west, north and east, the Municipality shares boundaries with La-Dadekotopon, Ayawaso Central and Krowor in that order. On the southern side is the Gulf of Guinea. - VISION STATEMENT
To be economically vibrant, aesthetically appealing and environmentally sound municipality populated by discipline and law –abiding residents with improved standard of living and access to socio –economic infrastructure.
- MISSION STATEMENT
To improve the standard of living and provide adequate socio- economic infrastructure in an equitable ad sustainable manner for the people through effective stakeholder collaboration with a secure, decentralization system of governance and sound management.
- CORE VALUES
The core values of the Assembly include but not limited to:
- Professionalism,
- Accountability,
- Client Focus Participation,
- Efficiency and Effectiveness and Like all other Assemblies, its standards of conduct is embedded in:
- Anonymity,
- Permanence,
- Client focus,
- Loyalty and Commitments,
- Transparency and Accountability,
- Diligence, Discipline and Timeliness,
- Creativity and Innovation and above all,
- COMPOSITION OF THE ASSEMBLY
The Assembly has eighteen (18) Assembly members comprising of twelve (12) elected members representing the twelve (12) Electoral Areas and six (6) members appointed by the President, the Municipal Chief Executive and the Member of Parliament. This totals the number of Assembly representation to twenty (20). The Hon. Member of Parliament however has no voting right.
THE ELECTORAL AREAS OF THE MUNICIPALITY ARE,
- West Akromadeokpo
- East Akromadeokpo
- Nii Ashitey Akomfrah
- Okesekor
- Aborle Bu
- Sutsurunor
- Agblizaa
- Tsuibleoo South
- Tsuibleoo North
- Tsuibleoo Central
- South Teshie-Nungua Estate
- North Teshie-Nungua Estate
SUB-STRUCTURES OF THE ASSEMBLY
The area of jurisdiction of the Assembly is divided into two Zonal Councils, namely:
- Tsuibleoo Zonal Council
- Lascala Zonal Council
- FUNCTIONS OF THE ASSEMBLY.
Subject to the Local Governance Act, 2016 (Act 936) and the Local Government (Ledzokuku Municipal Assembly) – establishment instrument 2012, LI 2319, the Assembly shall.
- Exercise political and administration authority in the Municipality, provide guidance, give direction to supervise all other administrative authorities in the municipality.
- In co-operation with the appropriate national and local security agencies responsible for the maintenance of security and public safety in the Municipality
- Be responsible for the overall development of the Municipality
- Enact by – laws necessary for the smooth administration of the Municipality.
- Formulate and execute plans, programmes and strategies for the effective mobilization of resources necessary for the overall development of the Municipality.
- Promote and support productive activity and social development in the Municipality and remove any obstacle to initiate and development.
- Initiate programmes for the development of basic in infrastructure and provide municipality works and service in the Municipality.
- Be responsible for the development, improvement and management of human settlements and the environment in the Municipality.
- Monitor the execution of project under approved development plans and assess and evaluate their impact on the people’s development, the local municipality and national economy.
The LEDZOKUKU MUNICIPAL ASSEMBLY shall in the discharge of its functions,
- Be subjects to the general guidance and direction of the president on the matters of national policy.
- Act in co-operation with the appropriate public corporation, statutory body or
non-governmental organization.
In the event of conflict between the Municipal Assembly and an agency of the central government, public corporation, statutory body, non-government organization or individual over the performance of its functions, the matter may be referred to the Regional Co-ordinating Council (RCC) for resolution.
- RESPONSIBILITY
Subject to the provision of the Local Government Act, 2016 (Act 936), and without prejudice to functions enumerated, the Municipal Assembly shall be responsible for
- Issuance of development and building permits
- Issuance of business operation permit (B.O.P)
- Approval of planning scheme layouts / zoning
- Prohibit construction of any new building unless and until the plans have been approved by the Assembly
- Undertake the demolishing of unauthorized/dangerous buildings and structures in the Municipality
- Development control/ orderly physical development of settlements
- Waste management and sanitation
- Revenue mobilization for development
- Fixing of rates
- Provision of basic socio-economic infrastructure including schools, markets, lorry parks, public places of convenience, health facilities etc.
- Facilitates the provision of water and other public utilities in consultation with providers in the municipality
- Maintenance of law and order
- Development of sports and recreational facilities
- Construction, repair and maintenance
- Regulate trade of business or which may noxious, injurious to public safety, or in the
public safety, or in the public interest to regulate - Abate nuisance in the municipality
- Inspect regulate the production of all meat, pork, vegetables, foodstuffs or liquor
intended for human consumption - Provide, maintain and supervise slaughter houses.
- Provide deal with outbreak of disease causing vectors
- Control, regulate, inspect, supervise, licensing
- Street electrification
- Prescribe conditions for erection, construction, demolishing, re-election and
reconstruction/conversion etc. of public and private buildings and structures - Control and regulate the sitting of bill board adverts in the municipality
- Building, equip, open, close and maintain markets, prohibit erection of stores in places other than designed markets and prevent the sale and
- Build, equip and maintain public primary, junior or high and special schools
- Administration of public schools and approval of the opening of private and junior high schools
- Provide facilities for arts and crafts, recreation and sports.
- Community development programmes
- Disaster risk and relief service
- Improve agriculture and control animal husbandry
- Plant trees and regulate planting and cutting of trees along the streets etc.
- Establish and teenage community base industries.
- Prohibits and restrict the driving or use of vehicles on any specified road or direction
- Regulate routes of public vehicles
- License taxicabs, bicycles and motor bicycles and prescribe fees payable
- Disease risk and relief services
- Establish, maintain and control parks and other vehicles
- Prevent and control undesirable of fire in collaboration with appropriate institution
- OUR CLIENTELE
The Clientele of the Assembly includes all the institutions/organizations listed under
schedules 1.2.3 in the Local Governance Act, 2016 (Act, 936). - WHY THIS SERVICE CHARTER
In conformity with our mandate, and in line with our service principles, this Service Charter has been developed to provide information on the services and expected, standards to facilitate expedient transaction of business with our clients.
It is also meant to serve as practical guide to our clients and processes of the Assembly and to publicly demonstrate the on the service delivery commitment to discharging its responsibilities and functions with integrity in a timeous and efficient manner. - SERVICE DELIVERY STANDARDS
We shall endeavor to,
- Provide our clients with timely, credible and reliable services;
- Publish and disseminate relevant policies, regulations, guidelines and circulars for the
efficient and effective Human Resource Management of public service organizations - Demonstrate honesty, respect, humility and integrity towards clients
- Show our preparedness to listen to our clients;
- Demonstrate commitment to the provision of reliable and accurate information in a
timely manner; - Acknowledge clients rights;
- Acknowledge diversity; and
- Provide a friendly and efficient environment for our clients.
- SERVICE DELIVERY TIME FRAME
The specific services provided by all commission, and the expected time frame for delivery
are presented in the Table 1 below;
No. | SERVICE | TIME FRAME (MONTHS/DAYS) |
1 | Issuance of Building permit | Within three (3) months or 60 working days from the date of receipt of application. |
2 | Preparation and approval of planning schemes | From six (6) months to one year from the date of receipt of application depending on the size. |
3 | Issuance of business operating permits(B.O.P) | Within three (3) working days from the date of receipt of application |
4 | Issuance of birth certificate | For under one (1) year (one week) and above (10 year – two (2) weeks from the date of application |
5 | Issuance of death certificate | Newly deceased- one (1) day already buried. |
6 | Issuance of vendor certificate | Within eight (8) working days from the receipt application |
7 | Waste management (door to door collection. | Twice |
8 | Public education on hygiene | Daily |
9 | Issuance of permit for the erection of billboards | Fourteen (14) working days from the date of receipt correspondence. |
10 | Response to correspondence | Ten (10) working days from the date of receipt of correspondence. |
- THE LEDZOKUKU MUNICIPAL ASSEMBLY STRIVES FOR
- Continuous improvements in its service delivery
- The creation of an enabling environment for socio-economic development
- Empowerment of women and other vulnerable groups to participate in governance and the
Assembly’s development agenda
- The protection and promotion of public health and the prevention of diseases
- Provision of valuable information in an open and transparent manner.
- Creation of conducive environment for public private partnership (PPP) in its service
delivery - Compilation of comprehensive socio-economic database accessible to the general
- Maintenance of an open and transparent administration that enlists the active
participation and support of civic society organizations and the public at large for
ensuring good governance and high standard of public welfare. - Promoting the endowment and potential of the district for the attraction of
investors to - Improve the standard of living of residents in the Municipality.
- WHAT THE ASSEMBLY EXPECTS FROM THE PUBLIC
The Assembly expects full co-operation and compliance with its rules regulations and
procedure to ensure smooth service delivery. To access any of the services provided by
Assembly;
- Business should be duly registered with the register generals department
- Business address and location including street names should be made available to the
Assembly immediately - Provide registered indenture (Land title certificate and four (4) copies of architectural
drawings for the issuance of building / development permits. - Ensure that a child has a weighing card in the case of persons above one (1) year birth
certificate and national ID card. - To obtain a death certificate, it is expected that a duly signed of death certificate /affidavit is presented
- The public will participate in communal level education programmes or sanitation
hygiene, revenue collection and other programmes of the Assembly - The by-laws of the Assembly will be fully complied with to ensure effective
administration and cohesive society. - The public will collaborate with the Assembly and enforcement agencies in ensuring security in the municipality’
- OTHER COLLABORATING AGENCIES
The LEDZOKUKU MUNICIPAL ASSEMBLY (LeKMA) collaborates with all departments, agencies and institutions operating within and outside the Municipality as well as other relevant stakeholders to ensure effective administration and orderly society: Our collaborating agencies include the following:
- Ghana Revenue Authority (GRA)
- The Ghana Police Service
- Ghana Aids Commission
- Ghana National Fire Service (GNFS)
- National Commission on Civic Education
- Ghana Statistical Service
- Ghana School Feeding Programme (GSFP)
- The Ghana Armed Forces (5 BN, Teshie)
- The Youth employment Agency
- National Commission for Civic Education (NCCE)
- National Disaster Management Organization (NADMO)
- Traditional Authorities
- Other Relevant Institutions
- ACCESS TO INFORMATION ANP TRANSPARENCY
· Information about LeKMA is made available on notice boards and other official documents of LeKMA at the Assembly and sub- district offices.
· LeKMA would provide its populace with all necessary information needed to access its services.
· Information can also be accessed at the Client Service Office and other departments of the Municipal Assembly.
· The website of LeKMA is regularly updated to provide relevant information on LeKMA to the general public. - COURTESY AND CO-OPERATION
· Friendly client service officers always standing by to provide various services.
· Assembly staff with clear identification are also available to provide information and
other support services
· Developers are entreated to produce valid development and building permits for
inspection
· Courteous revenue collectors will go round daily to collect various rates
· Rate payers are entreated to pay approved sums and collect receipts covering
amounts paid. - COMPLAINTS TO THE ASSEMBLY
The LEDZOKUKU UNICIPAL ASSEMBLY (LeKMA) welcome comments and complaints from its valued clients and the general public and always endeavors to respond promptly and satisfactorily.
For prompt response to complaints, the public is advised to address their complaints to the following address:
The Chairman
Public Relations and Complaints Committee (PRCC)
LEDZOKUKU MUNICIPAL ASSEMBLY (LeKMA)
P.O.Box TN 996
Teshie-Nungua Estate.
Any complainant who is not satisfied with the decision of the Public Relations and Complaints Committee (PRCC) may seek the audience and assistance of the Hon. Municipal Chief Executive or the Municipal Coordinating Director at the MAIN MUNICIPAL ADMINISTRATION OFFICE, located at Teshie-Nungua Estate, off the Lily Street and Adjacent the Children’s Library.
Complaints may also be channeled to the Assembly through the Assembly’s email address: info@lekma.gov.gh
A complainant who is still not satisfied with the treatment of his complaints may further
resort to the Regional coordinating council (RCC) for hearing.
POSTAL ADDRESS;
LEDZOKUKU UNICIPAL ASSEMBLY
P.O. Box TN 996
Teshie-Nungua Estate.